Before contacting VSI for support, please follow the steps below:

• Carefully consider the nature of the problem to eliminate user errors. All problems should be referred to your local application focal point or the product administrator before contacting VSI
• Identify the type of failure.
• Record your software maintenance and release levels for the product in error and any related software with which the software interacts
• Prepare a description of the problem and circumstances that lead to the problem condition including steps to reproduce the problem
• Collect diagnostic information, including error logs, screen shots and event logs where appropriate
• Provide contact details including:
• Site or installation name
• Site contact representative (your name)
• Telephone number
• Email address of site contact
• Indication as to the problem’s urgency

Contact VSI support through one of the methods outlined below:

Email your problem request to the address below:
helpdesk@visualsoftware.com

FAX your problem request to the telephone number below:
+61 2 9415 8883

Telephone the VSI help desk service on the number below:
+61 2 9274 7400