QSM (Quality Service Management) System
QSM is a highly adaptable, enterprise-wide service request system. It can support an unlimited number of logical business service units across your enterprise within a single installation. QSM has specialised add-in modules designed specifically for use in IT Helpdesk and Customer Service Centre environments.
QSM utilises the latest technological advancements taking place in the tumultuous world of Information Technology. QSM's three tiered architecture is pivotal in allowing enterprise access to a central database of service requests. Whether your enterprise spans a building, the nation or the globe or your remote offices are connected via dial-up modem links, QSM can help you synergise your enterprise.